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AI-Forward Insights for the Modern Chief of Staff

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THIS WEEK’S BRIEF

A client’s team started running their all-hands summaries through an AI tool. Smart move: 90 minutes of transcript, 12 clean action items, under 3 minutes.

Then someone got assigned a follow-up they’d never agreed to. The AI inferred it from something they said in passing. The item looked right. Nobody had defined who was supposed to catch it before it moved.

That’s an accountability structure problem. It shows up before the AI does anything wrong.

THE USE CASE

Before any new AI workflow goes live for a client, I run a 5-minute accountability map. Not a full audit. Just 3 questions, answered before the agent touches anything.

What is this agent deciding or producing without me? Where does a human review before the output moves? If this goes wrong, can I explain what happened and why in 30 seconds?

That last one is the one people skip. I skipped it once on a workflow I’d decided was low risk. The agent pulled a stale figure from an old thread, and it was sent out before I caught it. Cleaning that up cost me a morning and a little credibility, which is a lot more than the 5 minutes I’d saved. Now I run the map every time.

I’ve run this for scheduling assistants and draft email agents. It’s caught steps where output was going to move without anyone owning it. Neither was obvious until I wrote it out.

THE PROMPT (members only)

The prompt is for CoS Signal members, along with the upcoming prompt library and everything else members get. Founding rate is locked at $14.99/month or $99/year.

THE SIGNAL

Agentic AI is being deployed faster than the governance to manage it. A survey of 400+ GRC leaders found 82% of organizations use AI across functions, but only 25% have a fully implemented governance program (AuditBoard, “From Blueprint to Reality,” 2025).

For a CoS, that gap is the opening: map which agent decisions need a human owner before the speed outruns the oversight.

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THE RESOURCE

The NIST AI Risk Management Framework’s Govern function is the most CoS-applicable governance reference I’ve found. The accountability and roles section is worth 20 minutes. It’s free, government-published, and the framework behind the AI Use Policy Template inside the membership. Read it here.

Want to start smaller? The AI Content Checklist covers where the human checkpoint lives in 15 minutes. Also free.

ONE MORE THING

If you know another CoS, forward this to them.

Until next week,
Stephanie

CoS Signal, by the AI Empowered CoS

P.S. The ideas, frameworks, and words in this piece are my own. I used AI to assist with design and file production.

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